Refund & Return Policy
Transparent and fair returns for our wholesale partners. Last updated: June 2025.
7-Day Return Window
Raise a return request within 7 days of confirmed delivery
No-Hassle Process
Simple online request — no long calls or paperwork
5–7 Day Refund
Refunds credited within 5–7 business days of approval
Return Eligibility
We accept returns for the following reasons. Please review carefully before initiating a request.
Items received in damaged or defective condition (manufacturing defects)
Wrong item shipped (incorrect size, colour, or product)
Item significantly different from the product listing description
Missing items from a confirmed order
Items returned after the 7-day return window has elapsed
Used, washed, altered, or worn items (unless defective)
Items without original tags, packaging, or invoice
Custom-stitched or personalised orders (unless defective)
Bulk orders placed under a confirmed purchase agreement (unless defective)
Items purchased during clearance or final sale events
How to Return
Follow these steps to complete a return. The entire process typically takes 7–14 business days.
Raise a Return Request
Log in to your JhaskCom account and navigate to "My Orders." Select the order and item(s) you wish to return and submit a return request within 7 days of delivery. Attach clear photographs of the issue.
Approval & Pickup Scheduling
Our team will review your request within 48 business hours. Upon approval, we will schedule a pickup from your registered business address at no additional cost for approved defect/wrong-item returns.
Quality Inspection
Returned items undergo a quality check at our warehouse (typically 3–5 business days). Items must be in original condition with all tags intact and accompanied by the original GST invoice.
Refund or Replacement
Upon successful inspection, we will process your preferred resolution — a full refund to your original payment method or a replacement shipment. Refunds are typically credited within 5–7 business days.
Refund Timelines
Refund timelines depend on your original payment method.
Timelines are indicative. Bank-specific processing times may vary. Refund initiation date starts from the day our quality inspection is successfully completed.
Frequently Asked Questions
Need Help with a Return?
Our support team is available Monday–Saturday, 10 AM – 6 PM IST.